Shipping policy
Last updated: September 23, 2026
At PawsVue, we work to make sure your order reaches you safely and as quickly as possible. Please review the shipping information below before placing your order.
Processing Time
Orders are typically processed within 1–2 business days after your order is placed.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.
Please note that orders may take additional time to process during holidays, sales, or periods of high order volume.
Shipping Times
Estimated delivery times are:
- United States: 6–8 business days
- Canada: 6–10 business days
These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, and other circumstances outside of our control.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, PawsVue may offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly stated on our website.
Order Tracking
When tracking information is available, you will receive it by email after your order has shipped.
Please allow 2–5 business days for tracking information to update after the tracking number is provided.
Delayed or Lost Orders
If your order is taking longer than the estimated delivery timeframe, please contact us so we can help investigate the shipment.
While PawsVue will do its best to assist with delayed shipments, delivery times may be affected by circumstances outside our control, including carrier delays, customs delays, severe weather, holidays, or other transportation disruptions.
An order will generally be considered lost only after the applicable carrier has confirmed that the package is lost.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your purchase.
If you provide an incorrect or incomplete shipping address and the order has already been shipped, PawsVue may not be able to change the delivery address or issue a refund.
If you notice an error in your shipping information, contact us as soon as possible after placing your order.
Customs and Import Fees
International orders may be subject to customs duties, taxes, or other import fees depending on the destination country.
Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.
PawsVue is not responsible for delays caused by customs processing.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and packaging.
We will review the situation and determine the appropriate solution.
Questions About Shipping
If you have any questions about your order or our shipping policy, please contact PawsVue through our customer support contact information provided on our website.
PawsVue reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page.